Customer CareReturns &
Returns &
Exchanges.
BEFAS pieces are designed for longevity. If you find your piece isn't quite the right fit, we offer a seamless return and exchange process.
Returns Policy
Items must be returned within 14 days of receipt, in their original condition and packaging, with all brand and security tags intact. Items that are worn, washed, or altered will not be accepted.
How to Return
01
Request Return
Visit our to request a return or exchange.
02
Prepare Package
Place the item in its original box and attach the provided return label.
03
Processing
Once received, your return will be processed within 5 business days. Refunds are issued to the original method of payment.
Exchanges
Exchanges are complimentary and subject to stock availability. Please indicate your desired size or colour on the Return Portal.